ZEROW USA LLC does not share customer opt-in information — including phone numbers and consent records — with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
Personal Information
We collect information you voluntarily provide when you complete a form, book a call, enrol in a program, or contact us. This may include:
- Name, email address, phone number, physical address
- Payment information when you make a purchase
- Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information
- IP address, browser type, device information
- Website usage patterns and analytics
- Cookies and tracking pixel data (including Facebook/Meta Pixel and Google)
Customer Communication
- Records of enquiries and service requests
- Program enrolment details and preferences
- Service history and feedback
2. How We Use Your Information
We use collected data for:
- Providing and improving our services
- Processing transactions and payments
- Communicating with you about enquiries, program updates, and promotions
- Enhancing website functionality and user experience
- Ensuring security and fraud prevention
- Maintaining records of your communication preferences and consent
We will not use your information for purposes incompatible with those listed above without first seeking your consent.
3. SMS Messaging & Compliance
Opt-In & Consent
- You will only receive SMS messages if you have explicitly opted in
- We maintain timestamped records of all opt-in actions
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
- Consent to receive SMS is not a condition of purchase
Opt-Out Instructions
- You can cancel SMS at any time by replying STOP
- You will receive a final confirmation message; no further messages will be sent unless you re-opt in
- All opt-out requests are processed immediately
Message Frequency & Content
- Message frequency varies based on your interactions with our business
- Messages will be directly related to the services you have requested
- We do not send promotional content without specific consent
Help & Support
- Reply HELP for assistance, or contact us at [email protected]
- Customer support is available during regular business hours
Carrier Information
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
- Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers
SMS Data Protection Statement: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
Service Providers
- Third-party vendors who assist in our operations (e.g., payment processing, scheduling, CRM)
- SMS aggregators and providers solely for delivering messages you have consented to receive
- All service providers are contractually obligated to maintain confidentiality and security
Legal Compliance
- If required by law, legal process, or to protect our rights
- In response to valid law enforcement requests or court orders
Business Transfers
- In case of mergers, acquisitions, or sale of assets
- In such cases, your data remains protected under the terms of this policy
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
5. Data Security
We implement and maintain reasonable security measures to protect your personal information:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication mechanisms
- Regular security assessments and updates
- Employee training on data protection
- Breach notification protocols in accordance with applicable laws
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies and similar technologies, including the Facebook/Meta Pixel and Google Analytics, to analyse site traffic, remember your preferences, and measure the effectiveness of our services. You may control cookies through your browser settings. By using our website, you consent to the use of cookies and tracking pixels as described in this policy.
7. Your Rights & Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal exceptions
- Opt-Out: Opt out of marketing emails (unsubscribe link) or SMS (reply STOP) at any time
- Portability: Request your data in a portable format where technically feasible
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
8. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us immediately.
9. International Data Transfers
ZEROW USA LLC is a South Carolina limited liability company. Your information may be processed and stored in the United States. We take reasonable steps to ensure your information receives adequate protection regardless of where it is processed.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies only to information collected by ZEROW USA LLC DBA ZEROW.
11. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website with a revised "Last Updated" date. For significant changes, we will notify you by email or through a notice on our website. Your continued use of our services after such changes constitutes your acceptance.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
ZEROW USA LLC DBA ZEROW
4408 Aloha Ln, North Charleston, SC 29405, USA
Email: [email protected]
Website: cd.zerow.com.au
Instagram: @zero_weakness
By using our website and services, you consent to this Privacy Policy.